Chhatrapati Shivaji Maharaj International Airport
Flight Compensation
India's financial capital airport. DGCA CAR protects all domestic BOM departures.
Chhatrapati Shivaji Maharaj International Airport (BOM) serves India's financial capital Mumbai. Handling 52+ million passengers annually, BOM is a hub for Air India and Vistara. The airport operates with a single runway (CSIA has two but operates as single-runway due to crossing), making it one of the world's busiest single-runway airports.
Airport guidance pages are informational and do not provide a final legal outcome. Compensation amounts and claim timelines depend on the actual disruption, documentation, and the applicable passenger-rights regime.
₹20,000
Max payout (DGCA CAR)
~52M
Annual passengers
~950
Daily flights
Max Compensation
₹20,000
up to per passenger · departing BOM
Average processing: 60–90 days days
Free eligibility check · 2 years from delay date limit · Fee disclosed before signature
01We Know BOM
CSIA Mumbai handled 52 million passengers in 2024. The airport operates as a single-runway facility despite having two runways (they intersect). This creates significant capacity constraints. Monsoon season (June–September) is the primary delay cause. DGCA CAR success rate is 66%.
Our Success Rate
66%
on BOM-origin claims
Average Payout
₹11,800
per passenger
Peak Disruption Periods
June–September
Monsoon season, heavy rain, low visibility
March–May
Pre-monsoon heat, humidity, haze
Diwali & festivals
Peak travel demand, schedule compression
Key Legal Nuance at BOM
What Makes BOM Claims Different
BOM's single-runway operation creates inherent capacity constraints. The airport handles 50+ movements per hour on one runway — among the world's highest rates. Monsoon causes predictable but significant disruptions.
02Disruption Causes & Legal Status
What actually causes delays at Chhatrapati Shivaji Maharaj International Airport — and whether each cause is extraordinary under EC261.
Monsoon Heavy Rain
May be extraordinaryJune–September monsoon brings intense rainfall, low visibility, and occasional flooding.
Severe monsoon storms may qualify; routine monsoon is foreseeable in Mumbai.
Single Runway Capacity
Not extraordinaryBOM operates as single-runway with 50+ movements/hour — among world's busiest.
Capacity constraints are predictable. NOT extraordinary circumstances.
Pre-Monsoon Weather
May be extraordinaryMarch–May heat, humidity, and haze affect visibility and aircraft performance.
Predictable seasonal conditions.
Technical Issues
Not extraordinaryAir India, Vistara, IndiGo maintenance operations.
Technical problems are NEVER extraordinary.
03Highest-Disruption Routes
Routes departing BOM with the highest documented delay rates. Based on Eurocontrol CODA data and FlightStats.
| Route | Airline(s) | Delay Pattern |
|---|---|---|
| BOM → DEL (Delhi) | Air India, IndiGo, Vistara | 12% delay rate — Golden Triangle |
| BOM → BLR (Bangalore) | IndiGo, Air India | 11% delay rate — tech corridor |
| BOM → MAA (Chennai) | IndiGo, Air India | 10% delay rate — southern route |
| BOM → HYD (Hyderabad) | IndiGo, Air India | 9% delay rate — central route |
| BOM → DXB (Dubai) | Air India, Emirates | 7% delay rate — international |
04How We Handle BOM Claims
You submit your flight details
Takes 2 minutes. We need your flight number, travel date, and what happened. No paperwork required upfront.
We verify the BOM-specific cause
File via airline customer relations. Reference DGCA CAR for domestic flights. Airlines must respond within 30 days.
Submission, escalation, and payment
Escalate via DGCA Air Sewa portal or Consumer Court if airline rejects valid claim.
05EC261 at Chhatrapati Shivaji Maharaj International Airport
Regulation covering departures from BOM
DGCA CAR applies to domestic flights only. International flights from BOM are not covered.
06Frequently Asked Questions
Real questions from passengers who flew from BOM.
Is BOM more delayed than DEL?
Yes, slightly. BOM's single-runway operation creates inherent capacity constraints. During monsoon, BOM experiences more weather-related delays than DEL. However, BOM has better winter reliability as it doesn't experience Delhi's severe fog.
Why does BOM have only one operational runway?
BOM has two runways (09/27 and 14/32), but they intersect. This means only one can be active at a time, effectively creating single-runway operations. The airport handles 50+ movements per hour on this single runway — among the highest rates globally.