The rules that govern your use of SkyVolo's compensation claim service, fees, withdrawal rights, and claim handling
Last updated: 7 March 2026
These Terms of Service (the "Terms"), together with Our Fees and any applicable Service Terms, constitute the legally binding agreement between you ("Customer", "you", "your") and SkyVolo ("SkyVolo", "we", "us", "our"), regarding the provision of our Services.
By accepting these Terms, you agree to be bound by them, the SkyVolo Privacy Policy, and Our Fees. We recommend that you read and understand these Terms before engaging with SkyVolo for any of our Services. If you have any questions, please contact us at legal@skyvolo.com.
This summary is provided for convenience only. The full Terms below remain legally binding.
1. Any eligibility result shown on the website, in chat, or by email is preliminary only. It is not a final legal determination and does not guarantee compensation.
2. SkyVolo's standard Compensation Service operates on a no win, no fee basis. The standard Service Fee is 25% plus applicable VAT of compensation recovered. The applicable VAT rate is determined by your country of residence and will be confirmed before you sign.
3. If a Claim requires Legal Action, a Legal Action Fee (capped at 25% of compensation recovered) may apply. The exact fee and a worked example will be disclosed before you sign or continue into that stage.
4. You have a 14-day consumer withdrawal right where required by applicable EU, EEA, or UK consumer law, subject to the limitations described in Section 8.
5. SkyVolo is an independent claims management service and is not affiliated with, endorsed by, or acting on behalf of any airline unless expressly stated otherwise.
In these Terms, the following defined terms shall have the meanings stated below:
1. "Airline" means the commercial airline that operated the flight for which our Services may be provided.
2. "Air Passenger Rights Regulations" means any law, regulation, directive, international convention, or similar, whether issued on a state, federal, European Union, national, international, or regional level, and case law, upon which a consumer may claim monetary compensation, damages, or refunds in the event of overbooked, delayed, canceled, or otherwise disrupted flights or luggage-related issues. These include, without limitation, EC Regulation 261/2004, UK Regulation 261/2004 (UK261), the Montreal Convention 1999, Turkish SHY passenger regulation, Canadian Air Passenger Protection Regulations, and general consumer protection laws.
3. "Assignment Agreement" means the document, in electronic or other format, whereby you agree that the Claim shall be assigned to Omnixpert LLC, so that Omnixpert LLC may act in its own name vis-à-vis the Airline in order to collect and receive payments on your behalf.
4. "Authority Document" means the document which authorizes Omnixpert LLC and/or a SkyVolo Third Party to act on your behalf vis-à-vis the Airline with regard to your Claim, including but not limited to a Power of Attorney, Letter of Authorization, or certificate of authorization.
5. "Claim" refers to a request for monetary compensation, damages, or refunds from an Airline or another responsible party, made under relevant Air Passenger Rights Regulations or as a result of the party's goodwill.
6. "Compensation Service" means the service whereby SkyVolo, through Omnixpert LLC and/or SkyVolo Third Parties, pursues a Claim on your behalf. This may include Legal Action.
7. "Customer" means you; the person who has accepted these Terms. The Customer may also be referred to as "Client" or "Assignor" on some documents.
8. "Digital Signature" means a signature provided by you on a screen or electronically via the SkyVolo online signing tool, considered the equivalent of a handwritten signature. In the event you are unable to provide a signature online, a handwritten or scanned signature may be provided.
9. "Discretion" means that SkyVolo has the right to make decisions with regard to the Claim and/or Extra Expenses, based on the factors described in Section 5.
10. "Eligible Claim" means a Claim that SkyVolo has assessed, at its sole Discretion, and determined to be suitable for the provision of the Compensation Service.
11. "Eligibility Service" means the service provided by SkyVolo to determine whether a Claim is an Eligible Claim.
12. "Extra Expenses" means additional costs reasonably incurred by you as a direct result of the flight disruption covered by the Claim, including but not limited to expenses for alternative transport, accommodation, meals, and refreshments.
13. "Fellow Passenger" means any passenger who the Customer has included in the claim submission for receipt of Flight Compensation, such as a family member or passenger that traveled together with the Customer on the Airline.
14. "Flight Compensation" means the total amount of money, or other receivables (where accepted by SkyVolo in its Discretion), paid by an Airline in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise. For the avoidance of doubt, Flight Compensation does not include any payments or reimbursements of Legal Expenses, collection costs, or interest which have been pre-financed by SkyVolo or result from SkyVolo's intervention.
15. "Form" means the Assignment Agreement, Authority Document, Power of Attorney, or other documents which enable Omnixpert LLC and SkyVolo Third Parties to pursue the Claim on behalf of the Customer. SkyVolo will determine which Form is the most appropriate on a Claim by Claim basis.
16. "Goodwill Claim" means a Claim where Omnixpert LLC makes a request to the Airline, in the absence of developed Air Passenger Rights Regulations, for Flight Compensation. The Flight Compensation for Goodwill Claims may be monetary or in kind, such as a flight voucher, fidelity points, or air miles.
17. "Lawyer" means any attorney at law and/or law firm that SkyVolo has contracted with for Legal Action or other legal services with regard to a Claim.
18. "Legal Action" means the preparation and filing of a Claim for judicial action, either by filing the Claim in court or before a government body (such as a national enforcement body), or handing over a Claim to a Lawyer for presenting the Claim directly to the Airline or for judicial action.
19. "Legal Action Fee" means the additional fee listed in Our Fees that SkyVolo charges when Flight Compensation is obtained following Legal Action.
20. "Legal Expenses" means all fees incurred by, paid by, or awarded in furtherance of a Legal Action, including but not limited to attorney fees, court costs, translation costs, bailiff costs, extrajudicial collection, or any other related fees and expenses.
21. "Omnixpert LLC" means the legal entity registered as Omnixpert LLC, which is the designated entity that pursues Claims with Airlines on behalf of Customers, holds Powers of Attorney, receives assigned Claims, and collects Flight Compensation from Airlines. Omnixpert LLC is the entity named on all Authority Documents, Assignment Agreements, and Powers of Attorney submitted to Airlines.
22. "Our Fees" means the fees and charges specified on our website, detailing accepted currencies and methods of payment payable by you to SkyVolo.
23. "Reassignment" means the process by which SkyVolo returns the rights to pursue the Claim back to you.
24. "Service Fee" means the fee listed in Our Fees that SkyVolo charges when Flight Compensation is obtained following the provision of the Compensation Service.
25. "Services" means any of our services, including without limitation the Eligibility Service, Compensation Service, and Information Service, provided by SkyVolo in accordance with these Terms.
26. "SkyVolo" means SkyVolo Ltd, the company you engage with for all Services under these Terms. SkyVolo is the party to this agreement and the entity responsible for your customer relationship, service delivery, fees, and communications.
27. "SkyVolo Third Party" means a person or entity under contract with SkyVolo to assist in the provision of our Services either directly or indirectly to the Customer.
28. "Withdrawal" means the process set forth in Section 8 by which the Customer withdraws from the Compensation Service or by which SkyVolo withdraws from the Compensation Service.
1. By accepting these Terms and using our Services, you affirm that you are:
2. SkyVolo provides services to help passengers manage the impact of flight disruptions. These services include, but are not limited to, enforcing air passengers' rights (including claiming compensation) arising from delayed, canceled, or overbooked flights and/or other related issues. To pursue Claims with Airlines, SkyVolo engages Omnixpert LLC as the designated entity that acts vis-à-vis the Airline — either as assignee of your rights under an Assignment Agreement, or as your authorized representative under an Authority Document or Power of Attorney.
3. Neither SkyVolo nor Omnixpert LLC is a law firm, and neither is acting as a lawyer on your behalf or providing you directly with legal services. During the provision of our Services, SkyVolo may engage contracted Lawyers for the purpose of providing the Compensation Service.
1. SkyVolo provides the Eligibility Service to determine whether SkyVolo believes, in its sole Discretion, that you may have an Eligible Claim.
2. Any eligibility result shown on the website, in chat, or by email is preliminary only and based on the information available at that stage. Final acceptance of a Claim for the Compensation Service depends on further review of the facts, documents, applicable law, and any defenses raised by the Airline.
3. If SkyVolo decides to proceed, SkyVolo will provide you with the appropriate Form. The purpose of the Form is either to assign the Claim to Omnixpert LLC so that Omnixpert LLC may pursue it with the Airline in its own name, or to authorize Omnixpert LLC to act on your behalf vis-à-vis the Airline, so that Omnixpert LLC may engage directly or indirectly with the Airline, its representatives, Lawyers, and/or courts in order to obtain Flight Compensation.
4. Provision of the Eligibility Service by SkyVolo shall not constitute a binding offer to provide you with the Compensation Service or any other Services.
1. Prior to commencing the Compensation Service, you will be required to authorize your Digital Signature on the Form, which will specify that you:
2. If you have any existing engagement or assignments with regard to your Claim, you must cancel these immediately.
3. Upon receipt and review of the Form, SkyVolo will confirm to you in writing (by email or other written form) that SkyVolo will commence the Compensation Service. SkyVolo may decide, in its sole Discretion, whether to proceed with or reject the provision of the Compensation Service, or may request further information or documentation prior to commencement.
4. After submitting the Form:
5. If you receive any direct payments or any other compensation from the Airline after entering into the compensation agreement, you must advise SkyVolo immediately. Such payments shall be considered Flight Compensation and entitle SkyVolo to the Service Fee, and Legal Action Fee if Legal Action was taken prior to you having received payment from the Airline.
6. If you are acting as the representative of or on behalf of one or more passengers ("Fellow Passengers"), you shall first obtain proper authorization (power of attorney) to act on their behalf and produce evidence of such upon request by SkyVolo.
7. For minor passengers (under the age of 18), you shall provide their complete data, including: full name, date of birth of the minor, and the names and signatures of the custodians or legal guardians.
8. You warrant that any data or information you provide on behalf of Fellow Passengers is provided with their consent, is correct, complete, and true.
9. SkyVolo offers three verification modes for multi-passenger claims:
10. Where SkyVolo has notified you in writing, SkyVolo will provide the Compensation Service with the intention of obtaining Flight Compensation.
11. You will provide SkyVolo with all data or information required for the execution of the Compensation Service, including but not limited to:
12. SkyVolo may request additional documentation or clarification regarding any declared Extra Expenses or any Claim. You acknowledge that failure to provide such information will negatively impact SkyVolo's ability to provide the Compensation Service.
13. As part of the Compensation Service, SkyVolo will generate a Power of Attorney (POA) or Letter of Authorization document on your behalf, incorporating the information you have provided (full name, passport number, mailing address, email, flight details, and your Digital Signature). This document explicitly authorizes Omnixpert LLC to act on your behalf in all dealings with the relevant Airline, including but not limited to submitting claims, negotiating settlements, accepting compensation payments, and instructing Lawyers.
14. You acknowledge that the POA names Omnixpert LLC as the authorized representative and that the Airline may release Flight Compensation directly to Omnixpert LLC on your behalf. The POA document will be stored securely and may be shared with the Airline, Lawyers, courts, or enforcement bodies as necessary for the pursuit of your Claim.
15. On receiving your Form, Omnixpert LLC will prepare a request for payment and send it to the Airline and handle all further correspondence with the Airline on your behalf.
16. If the Airline fails to pay Flight Compensation within a reasonable period after being notified by Omnixpert LLC, or should SkyVolo, in its sole Discretion, assess that the Airline is unlikely to respond, SkyVolo may initiate Legal Action.
17. In the event that Legal Action is initiated and Flight Compensation is paid, you will be required to pay SkyVolo the Legal Action Fee in addition to the Service Fee.
18. In the event that a Lawyer is used for Legal Action, you expressly consent to Omnixpert LLC providing the Lawyer access to all data communicated to SkyVolo in order for the Lawyer to take Legal Action.
19. If Omnixpert LLC or the Lawyer commences Legal Action to pursue a Claim, SkyVolo will cover any Legal Expenses incurred during the Legal Action, even if the Legal Action is lost. In the event that the lawsuit is won or a settlement has been reached, SkyVolo may cover any costs incurred that are not covered by the Airline. For the avoidance of doubt, all reimbursements of Legal Expenses and interest recovered from the Airline shall belong to SkyVolo.
20. You agree and acknowledge that the final outcome of Legal Action and obtaining Flight Compensation may take a significant period of time.
21. SkyVolo, in its sole Discretion, may instruct Omnixpert LLC to offer to or accept from the Airline individual or collective Claim settlements for Flight Compensation.
22. You acknowledge that, where you have assigned the Claim to Omnixpert LLC, the decision to accept a settlement from the Airline rests solely with SkyVolo, acting through Omnixpert LLC. Where Omnixpert LLC acts on your behalf under an Authority Document, you authorize Omnixpert LLC to accept or reject settlement offers from the Airline based on SkyVolo's Discretion, without the need for your additional consent.
23. In jurisdictions where Air Passenger Rights Regulations may be less developed and obtaining Flight Compensation is less likely, upon your decision to proceed, Omnixpert LLC may attempt to obtain Flight Compensation from the Airline through a Goodwill Claim. Flight Compensation for Goodwill Claims may be monetary or in kind.
24. The Claim may be reassigned back to you either at your request or by SkyVolo's initiative. In each case, SkyVolo will provide you with a written confirmation of the reassignment. In the event that you have signed an Authority Document, you may withdraw the authority given to Omnixpert LLC by providing written notice to SkyVolo.
1. SkyVolo uses its Discretion in making decisions regarding whether to pursue the Claim, including whether to pursue Legal Action, make or accept a settlement offer, withdraw the Claim, pursue a Goodwill Claim, or submit Extra Expenses to the Airline. Omnixpert LLC acts on these decisions in its dealings with the Airline.
2. SkyVolo's Discretion is based on a number of factors including, without limitation:
1. SkyVolo provides the Eligibility Service free of charge.
2. SkyVolo provides the Compensation Service on a "no win, no fee" basis. You owe SkyVolo nothing unless Flight Compensation is successfully obtained for you.
3. If SkyVolo is successful, the following fees apply:
4. The Service Fee (and Legal Action Fee, if applicable) will be deducted from the Flight Compensation before payment to you. By accepting these Terms, you authorize this deduction.
5. The Service Fee and the Legal Action Fee apply to any settlement whereby Flight Compensation is obtained, whether through court decision, settlement with the Airline, or where the Claim has been settled jointly with other Claims.
6. Once Omnixpert LLC has received Flight Compensation from the Airline, SkyVolo will transfer the Flight Compensation to you, subject to Our Fees, using the payment information you have provided.
7. If you have provided SkyVolo with incorrect or incomplete payment information and the amounts paid to you have been returned to SkyVolo, SkyVolo will make reasonable efforts to contact you. If you do not respond to provide correct payment information within a reasonable time, SkyVolo shall be entitled to retain the Flight Compensation that would otherwise have been transferred to you.
8. In the event that Flight Compensation and/or Legal Expenses are transferred directly from the Airline to you (rather than to Omnixpert LLC), you will:
9. When SkyVolo has paid the Flight Compensation in accordance with your instructions and selected method, SkyVolo shall not be liable for any consequences of you providing incorrect bank account information, wrong address, or similar, including the Flight Compensation being paid to the wrong recipient.
10. You shall not be entitled to claim any interest on the Flight Compensation during the period between when Omnixpert LLC or SkyVolo receives it and when it is transferred to you. SkyVolo reserves the right to retain any interest recovered from the Airline.
11. SkyVolo shall not be liable for any amount of compensation if we are prevented from transferring the payment to you by an event beyond SkyVolo's control, including but not limited to strike, labor dispute, force majeure, natural disasters, war, riot, compliance with a law or governmental order, accident, fire, flood, or storm.
1. You agree to provide accurate and complete information about your flight disruption and your identity.
2. You must not submit duplicate claims for the same disruption with multiple companies or directly with the Airline while SkyVolo is pursuing the Claim on your behalf. If you have any existing engagement or assignment with regard to your Claim, you must cancel it immediately.
3. You must promptly respond to requests for additional documentation or information.
4. Providing false or misleading information is grounds for immediate termination of our Services and may constitute fraud.
5. You are responsible for providing the correct data to proceed with the Compensation Service. SkyVolo shall not be held liable for incorrect communications, documents, incorrect data/information, or fraudulent conduct by you. In the event that you have provided deliberately incorrect information, you will, upon request by SkyVolo, reimburse SkyVolo for any Legal Expenses incurred.
1. If you qualify as a consumer under European Union (EU), European Economic Area (EEA), or UK consumer regulations (meaning you are an individual who engages in a transaction for a purpose other than your commercial or independent vocational activity), you possess a legal right of Withdrawal.
2. You have the right to withdraw from the Services within 14 days from the commencement of the respective Service, free of charge and without the need to specify any reasons. To exercise your right, the Withdrawal must be communicated (by letter, email, or contact form) within the 14-day period and must clearly state your wish to withdraw.
3. Where SkyVolo asks you to consent to performance of the Service before the end of the 14-day withdrawal period, and you provide that consent, your withdrawal right may end once the relevant Service has been fully performed. This does not affect any mandatory rights you have under applicable law.
4. The Withdrawal shall be sent to:
Email: legal@skyvolo.com
To request your Withdrawal, you may use the following sample text (you are not obliged to use this exact wording):
I hereby terminate the agreement concluded by me:
SkyVolo Claim number:
Date claim was filed:
Name of customer:
Address of the customer:
Signature of customer:
Date:
5. Following the 14-day Withdrawal period, you may cancel your claim at any time before SkyVolo achieves a successful recovery, at no cost.
6. If you cancel after SkyVolo has submitted a claim and the Airline subsequently pays compensation (within 12 months of your cancellation), the Service Fee (and Legal Action Fee, if applicable) may still apply.
7. SkyVolo has the right to withdraw from the Compensation Service in the event of identifying obstacles beyond its control that prevent SkyVolo from obtaining Flight Compensation for you, including but not limited to Airline insolvency, court closure, lockdown measures, or low Flight Compensation value. SkyVolo shall notify you and close your Claim. No fee will apply.
8. The Services may be terminated immediately by SkyVolo where:
9. SkyVolo reserves the right to claim its losses when terminating as a result of your breach.
10. Upon termination of the Compensation Service for any reason, you shall immediately pay any fees payable to SkyVolo under these Terms.
11. SkyVolo will reassign your Claim to you upon Withdrawal or termination. Where applicable, Omnixpert LLC will cease acting on your behalf vis-à-vis the Airline.
12. In the event that you Withdraw from the Compensation Service or SkyVolo terminates due to your breach of the Terms, SkyVolo shall be entitled to:
1. All personal data collected during the provision of our Services, or connected to the provision of our Services, will be subject to the SkyVolo Privacy Policy.
2. By using our Services, you consent to the collection, processing, and storage of your personal data (including but not limited to your full name, email address, passport number, mailing address, Digital Signature, and passport image) as described in our Privacy Policy and as necessary for the provision of our Services.
3. Your personal data may be shared with Omnixpert LLC, Airlines, Lawyers, courts, enforcement bodies, and SkyVolo Third Parties solely for the purpose of pursuing your Claim.
1. Although SkyVolo endeavors to provide accurate information, our Services may be subject to omissions and errors. Our Services are provided "as is".
2. SkyVolo makes no representations or warranties that our Services will result in Flight Compensation, meet your specific requirements, or be secure, free of viruses or harmful components, timely, uninterrupted, accurate, complete, or reliable. You acknowledge and agree that your use of our Services is at your own risk.
3. SkyVolo's total liability to you in connection with any Claim is strictly limited to the amount of the Service Fee actually collected from you in respect of that Claim. If no Service Fee was collected (including because no Flight Compensation was recovered), SkyVolo's maximum liability to you in respect of that Claim is €0. We are not liable for indirect, consequential, or incidental losses arising from our Services or their failure.
4. We cannot guarantee the outcome of any Claim — Airline responses and court outcomes are beyond our control. Our obligation is to pursue your Claim diligently and in good faith.
5. SkyVolo makes no warranty that Extra Expenses will be reimbursed by the Airline. The Airline's obligation to reimburse depends on applicable Air Passenger Rights Regulations and the Airline's policies.
1. Our Services may contain links to third-party providers' websites or interfaces. Such websites and services are controlled by independent parties over which SkyVolo has no control.
2. You acknowledge and agree that SkyVolo will not be a party to any agreement entered with any such third party and will not be responsible for any errors or omissions in such third parties' services, or for any direct or indirect claim, breach, loss, or damage caused or allegedly caused by or in connection with the access or use of such third-party services.
1. If you wish to pursue your Claim through alternatives other than SkyVolo's Compensation Service, you have the following options:
1. These Terms, Forms, and the agreement between SkyVolo and you, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by the laws of England and Wales. This shall not affect mandatory provisions of the legal system that would apply without this choice of law clause, including mandatory consumer protection provisions of your country of residence.
2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
3. You may not transfer any of your rights or obligations under these Terms without SkyVolo's prior written consent. SkyVolo may transfer any of its rights or obligations under these Terms to any affiliated company or third party designated by SkyVolo.
4. If any provision (or part thereof) of these Terms is held by any court or competent authority to be void or unenforceable, the remaining provisions shall continue in full force and effect.
5. Any failure or delay by SkyVolo in enforcing any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
6. SkyVolo reserves the right to amend these Terms at any time. The latest version will always be available on the SkyVolo website.
7. Your use of the Services will be governed by the version of the Terms in place on the date in which you accepted them. If you are unsure which version applies to you, please contact SkyVolo at legal@skyvolo.com.
8. Significant changes will be communicated by email or a prominent notice on our website. Continued use of our Services after notification of changes constitutes acceptance of the updated Terms.
9. The English version of these Terms shall prevail in case of inconsistency with any other language version.
For questions about these Terms, please contact us at:
Email: customercare@skyvolo.com
Website: www.skyvolo.com
Updated: 7 March 2026. Version: 2.0
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