Pegasus Airlines
Flight Compensation
Turkey's second-largest airline. SHY-Passenger applies to all Pegasus Turkish departures.
Pegasus Airlines is Turkey's second-largest airline, operating from Istanbul Sabiha Gökçen (SAW) and Ankara (ESB) to destinations across Europe, the Middle East, and Asia. SHY-Passenger (Turkey's EC261 equivalent) applies to all Pegasus flights departing Turkish airports.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of Pegasus Airlines.
€600
Max per passenger
2 years
Claim time limit (Turkey)
3 hrs
Minimum delay threshold
Potential Payout
€600
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 2 years (Turkey) time limit · Fee disclosed before signature
01We Know Pegasus Airlines
Pegasus Airlines is a significant carrier in its market, operating from SAW and ESB to destinations across its network. The airline is Turkey's leading LCC.
Our Success Rate
Assessed individually
on contested Pegasus Airlines claims
Average Payout
Varies by route
per passenger, Pegasus Airlines claims
Common Challenges With Pegasus Airlines Claims
Claims may be initially rejected. Persistence and proper documentation are important.
Common rejection: 'extraordinary circumstances' for weather and ATC issues.
Pegasus generally responds within 4–6 weeks.
Turkish SHGM is an effective escalation route.
SkyVolo Approach
How We Handle Pegasus Airlines Differently
We file SHY-Passenger claims for Turkish departures and EC261 claims for EU departures. Turkish SHGM escalation follows any unjustified rejection.
02Common Pegasus Airlines Disruptions
Disruption patterns specific to Pegasus Airlines — and what each one means for your claim.
Short-haul delays (3hr+)
Recurring on European routesEligible under SHY-Passenger for SAW departures; EC261 for EU departures.
Cancellations (<14 days notice)
OccasionalAlways eligible if notified less than 14 days before departure.
03Highest-Disruption Routes
Routes where Pegasus Airlines passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| SAW → LHR (Istanbul–London) | Elevated disruption, year-round |
| SAW → CDG (Istanbul–Paris) | Elevated disruption, year-round |
| SAW → FRA (Istanbul–Frankfurt) | Elevated disruption, year-round |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your Pegasus Airlines-specific case
File SHY-Passenger claim via Pegasus customer service (flypgs.com/en/help). If rejected, escalate to Turkish SHGM.
Submission, escalation, and payment
Turkish SHGM can investigate and fine airlines.
05Regulation & Jurisdiction
Applies to This Airline
SHY-Passenger applies to all Pegasus flights departing Turkish airports; EC261 applies to EU departures
Claim time limit: 2 years (Turkey) from the date of your flight.
06Frequently Asked Questions
Common questions about Pegasus Airlines flight compensation claims.
What's the claim time limit for Pegasus flights from Turkey?
Turkey has a 2-year limitation period for SHY-Passenger claims from the date of the disrupted flight.