LATAM Airlines
Flight Compensation
South America's largest airline. ANAC Resolution 400 applies to Brazilian domestic flights.
LATAM Airlines is South America's largest airline group, operating from São Paulo (GRU/GIG), Rio de Janeiro, and other Brazilian airports to destinations across South America, North America, Europe, and beyond. ANAC Resolution 400 applies to all domestic Brazilian flights and international flights departing Brazil.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of LATAM Airlines.
R$3,000
Max per passenger
5 years
Claim time limit
4 hrs
Minimum delay threshold
Potential Payout
R$3,000
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 5 years (Brazil) time limit · Fee disclosed before signature
01We Know LATAM Airlines
LATAM Airlines is a significant carrier in its market across its network. The airline is the dominant carrier in Brazil and across South America.
Our Success Rate
Assessed individually
on contested LATAM Airlines claims
Average Payout
Varies by route
per passenger, LATAM Airlines claims
Common Challenges With LATAM Airlines Claims
Claims may be initially rejected. Persistence and proper documentation are important.
Common rejection: 'extraordinary circumstances' for weather and ATC issues.
LATAM generally responds within 4–6 weeks.
Brazilian ANAC and PROCON consumer protection are effective escalation routes.
SkyVolo Approach
How We Handle LATAM Airlines Differently
We file ANAC Resolution 400 claims directly with LATAM, demanding cash compensation. ANAC escalation follows any unjustified rejection.
02Common LATAM Airlines Disruptions
Disruption patterns specific to LATAM Airlines — and what each one means for your claim.
Domestic delays (4hr+)
Recurring on domestic routesEligible under ANAC Resolution 400. 4-hour threshold for domestic flights.
International delays (4hr+)
Recurring on international routesEligible under ANAC Resolution 400 for GRU departures.
03Highest-Disruption Routes
Routes where LATAM Airlines passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| GRU → MIA (São Paulo–Miami) | Moderate disruption, year-round |
| GRU → GIG (São Paulo–Rio de Janeiro) | Elevated disruption, year-round |
| GRU → LIS (São Paulo–Lisbon) | Moderate disruption, year-round |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your LATAM Airlines-specific case
File ANAC Resolution 400 claim via LATAM customer service (latam.com/en/help). If rejected, escalate to ANAC or PROCON consumer protection.
Submission, escalation, and payment
ANAC can investigate and fine airlines. PROCON consumer protection is also effective.
05Regulation & Jurisdiction
Applies to This Airline
ANAC Resolution 400 applies to domestic Brazilian flights and international departures from Brazil
Claim time limit: 5 years (Brazil) from the date of your flight.
06Frequently Asked Questions
Common questions about LATAM Airlines flight compensation claims.
What's the claim time limit for LATAM flights in Brazil?
Brazil has a 5-year limitation period for ANAC Resolution 400 claims from the date of the disrupted flight.
What compensation am I entitled to for a LATAM delay in Brazil?
Under ANAC Resolution 400: for delays of 4+ hours, you are entitled to material damages (actual losses) and may claim moral damages. The airline must also provide meals, accommodation, and rebooking.