IndiGo
Flight Compensation
India's largest airline. DGCA CAR applies to all IndiGo domestic Indian flights.
IndiGo is India's largest airline by market share, operating domestic routes across India and select international routes from Delhi (DEL), Mumbai (BOM), and other Indian airports. DGCA Civil Aviation Requirements (CAR) apply to all IndiGo domestic flights.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of IndiGo.
₹10,000
Max denied boarding
2 years
Claim time limit
2 hrs
Minimum delay threshold
Potential Payout
₹10,000
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 2 years (India) time limit · Fee disclosed before signature
01We Know IndiGo
IndiGo is a significant carrier in its market, operating extensive network of routes to destinations across its network. The airline holds a significant portion of India's domestic market share.
Our Success Rate
Assessed individually
on contested IndiGo claims
Average Payout
Varies by route
per passenger, IndiGo claims
Common Challenges With IndiGo Claims
Claims may be initially rejected. Persistence and proper documentation are important.
Common rejection: 'extraordinary circumstances' for weather and ATC issues.
IndiGo generally responds within 4–6 weeks.
DGCA is an effective escalation route for domestic flight claims.
SkyVolo Approach
How We Handle IndiGo Differently
We file DGCA CAR claims directly with IndiGo, demanding cash compensation. DGCA escalation follows any unjustified rejection.
02Common IndiGo Disruptions
Disruption patterns specific to IndiGo — and what each one means for your claim.
Domestic delays (2hr+)
Recurring on domestic routesEligible under DGCA CAR. 2-hour threshold for domestic flights.
Denied boarding
OccasionalEligible under DGCA CAR. ₹10,000 max for denied boarding.
03Highest-Disruption Routes
Routes where IndiGo passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| DEL → BOM (Delhi–Mumbai) | Elevated disruption, year-round |
| DEL → BLR (Delhi–Bangalore) | Elevated disruption, year-round |
| BOM → BLR (Mumbai–Bangalore) | Elevated disruption, year-round |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your IndiGo-specific case
File DGCA CAR claim via IndiGo customer service (goindigo.in/en/help). If rejected, escalate to DGCA or Indian consumer courts.
Submission, escalation, and payment
DGCA can investigate and fine airlines. Indian consumer courts are also effective.
05Regulation & Jurisdiction
Applies to This Airline
DGCA CAR applies to all IndiGo domestic Indian flights
Claim time limit: 2 years (India) from the date of your flight.
06Frequently Asked Questions
Common questions about IndiGo flight compensation claims.
What's the claim time limit for IndiGo flights in India?
India has a 2-year limitation period for DGCA CAR claims from the date of the disrupted flight.
Does DGCA CAR cover international IndiGo flights?
DGCA CAR primarily covers domestic Indian flights. For international flights, the Montreal Convention may apply.