GOL Linhas Aéreas
Flight Compensation
Brazil's second-largest airline. ANAC Resolution 400 applies to all GOL Brazilian flights.
GOL Linhas Aéreas is Brazil's second-largest airline, operating domestic routes across Brazil and select international routes from São Paulo (GRU/GIG) and other Brazilian airports. ANAC Resolution 400 applies to all GOL flights departing Brazilian airports.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of GOL Linhas Aéreas.
R$3,000
Max per passenger
5 years
Claim time limit
4 hrs
Minimum delay threshold
Potential Payout
R$3,000
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 5 years (Brazil) time limit · Fee disclosed before signature
01We Know GOL Linhas Aéreas
GOL is a significant carrier in its market, operating extensive network of routes across Brazil. The airline filed for Chapter 11 bankruptcy protection in January 2025 but continues operating.
Our Success Rate
Assessed individually
on contested GOL Linhas Aéreas claims
Average Payout
Varies by route
per passenger, GOL Linhas Aéreas claims
Common Challenges With GOL Linhas Aéreas Claims
Claims may be initially rejected. Persistence and proper documentation are important.
Common rejection: 'extraordinary circumstances' for weather and operational issues.
GOL's financial difficulties may affect claim processing times.
ANAC and PROCON consumer protection are effective escalation routes.
SkyVolo Approach
How We Handle GOL Linhas Aéreas Differently
We file ANAC Resolution 400 claims directly with GOL, demanding cash compensation. ANAC escalation follows any unjustified rejection. Note GOL's ongoing restructuring.
02Common GOL Linhas Aéreas Disruptions
Disruption patterns specific to GOL Linhas Aéreas — and what each one means for your claim.
Domestic delays (4hr+)
Recurring on domestic routesEligible under ANAC Resolution 400.
Cancellations (<14 days notice)
OccasionalAlways eligible if notified less than 14 days before departure.
03Highest-Disruption Routes
Routes where GOL Linhas Aéreas passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| GRU → GIG (São Paulo–Rio de Janeiro) | Elevated disruption, year-round |
| GRU → BSB (São Paulo–Brasília) | Elevated disruption, year-round |
| GRU → FOR (São Paulo–Fortaleza) | Elevated disruption, year-round |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your GOL Linhas Aéreas-specific case
File ANAC Resolution 400 claim via GOL customer service (voegol.com.br/en/help). If rejected, escalate to ANAC or PROCON.
Submission, escalation, and payment
ANAC can investigate and fine airlines. Note GOL's ongoing Chapter 11 restructuring.
05Regulation & Jurisdiction
Applies to This Airline
ANAC Resolution 400 applies to all GOL flights departing Brazilian airports
Claim time limit: 5 years (Brazil) from the date of your flight.
06Frequently Asked Questions
Common questions about GOL Linhas Aéreas flight compensation claims.
Is GOL still operating after filing for bankruptcy?
Yes. GOL filed for Chapter 11 bankruptcy protection in January 2025 but continues operating all flights. Passenger rights under ANAC Resolution 400 remain fully enforceable.