El Al Israel Airlines
Flight Compensation
Israel's flag carrier. Israeli Aviation Services Law applies to all El Al departures from Israel.
El Al Israel Airlines is Israel's national flag carrier, operating from Tel Aviv Ben Gurion (TLV) to destinations across Europe, North America, Asia, and Africa. The Israeli Aviation Services Law (Chok Shrutei Teufa, 5772-2012) applies to all flights departing Israeli airports, offering compensation after just 2 hours of delay — more generous than EU261.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of El Al Israel Airlines.
₪3,810
Max per passenger
7 years
Claim time limit
2 hrs
Minimum delay threshold
Potential Payout
₪3,810
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 7 years (Israel — longest in the world) time limit · Fee disclosed before signature
01We Know El Al Israel Airlines
El Al is a significant carrier in its market, operating from TLV to destinations across its network. The airline is known for strict security protocols and operates a modern fleet of Boeing 787 Dreamliners and 737s.
Our Success Rate
Assessed individually
on contested El Al Israel Airlines claims
Average Payout
Varies by route
per passenger, El Al Israel Airlines claims
Common Challenges With El Al Israel Airlines Claims
Claims may be initially rejected. Persistence and proper documentation are important.
Common rejection: 'security-related extraordinary circumstances' — El Al sometimes cites security as a reason for delays.
The airline has a dedicated passenger rights team and generally responds within 30 days.
El Al may offer travel vouchers or miles — these are not a legal substitute for cash compensation.
CAAI mediation is effective for El Al claims that are rejected.
SkyVolo Approach
How We Handle El Al Israel Airlines Differently
We file Israeli Aviation Law claims directly with El Al, demanding cash compensation. For security-related rejections, we request specific evidence that the security issue was genuinely extraordinary and not within El Al's control. CAAI escalation follows any unjustified rejection.
02Common El Al Israel Airlines Disruptions
Disruption patterns specific to El Al Israel Airlines — and what each one means for your claim.
Delays (2hr+ short-haul, 3hr+ long-haul)
Recurring on European routes, also common on transatlanticEligible under Israeli Aviation Services Law. 2-hour threshold for flights up to 2,000km; 3-hour threshold for longer flights.
Cancellations (<14 days notice)
OccasionalAlways eligible if notified less than 14 days before departure.
Security-related delays
Variable — higher during regional tensionsEl Al often cites security as extraordinary circumstances. Genuine security threats may reduce compensation, but routine security checks do not qualify.
03Highest-Disruption Routes
Routes where El Al Israel Airlines passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| TLV → LHR (Tel Aviv–London) | Elevated disruption, year-round |
| TLV → CDG (Tel Aviv–Paris) | Elevated disruption, year-round |
| TLV → JFK (Tel Aviv–New York) | Moderate disruption, year-round |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your El Al Israel Airlines-specific case
File Israeli Aviation Law claim via El Al customer service (1-700-507-777 or elal.com/contact). If rejected, escalate to CAAI (Civil Aviation Authority of Israel) or Israeli consumer protection.
Submission, escalation, and payment
CAAI can investigate and fine airlines. Israel has a 7-year limitation period — the longest in the world.
05Regulation & Jurisdiction
Applies to This Airline
Israeli Aviation Services Law applies to all El Al flights departing Israeli airports
Claim time limit: 7 years (Israel — longest in the world) from the date of your flight.
06Frequently Asked Questions
Common questions about El Al Israel Airlines flight compensation claims.
What's the claim time limit for El Al flights?
Israel has a 7-year limitation period for aviation claims — the longest in the world. This means flights disrupted as far back as 2018 may still be claimable.
Does El Al's security delay count as extraordinary circumstances?
Genuine security threats may qualify as extraordinary circumstances, but routine security checks and procedures are within El Al's control and do not exempt them from compensation obligations.
What compensation am I entitled to for an El Al delay?
Under Israeli Aviation Services Law: ₪1,270 for flights up to 2,000km delayed 2+ hours; ₪2,540 for flights 2,000–4,500km delayed 3+ hours; ₪3,810 for flights over 4,500km delayed 4+ hours.