EasyJet
Flight Compensation
EasyJet delayed or cancelled your flight. The amount you're owed depends on which airport you flew from.
EasyJet operates under two separate regulations — UK261 for flights departing UK airports, and EC261/2004 for flights departing EU airports. Getting this distinction right is the single most important step in calculating your correct payout. Most passengers on UK routes are owed £520, not the £350 EasyJet's portal typically suggests.
SkyVolo is an independent claims management service. Airline names are used only to identify the carrier involved in your disruption. We are not affiliated with, endorsed by, or acting on behalf of EasyJet.
£520
Max on UK routes
€600
Max on EU routes
✓
Assessed individually per claim
Potential Payout
£520
up to per passenger, depending on eligibility
Processing time: varies by case
Initial checks are preliminary only. Final eligibility depends on claim review, disruption cause, and supporting documents.
Free eligibility check · 6 years (UK routes) · 2–6 years (EU routes, varies by country) time limit · Fee disclosed before signature
01We Know EasyJet
EasyJet operates over 1,000 routes and is a significant carrier in its market, making it Europe's second-largest low-cost carrier. Peak disruption periods are June–August (Mediterranean routes) and December–January (winter ops). Flight data analysis indicates EasyJet delays of 3hr+ on Common among summer departures from Luton and Gatwick. Routes LTN→AGP and LGW→NCE are among the UK's highest-disruption corridors.
Our Success Rate
Assessed individually
on contested EasyJet claims
Average Payout
Varies by route
per passenger, EasyJet claims
Common Challenges With EasyJet Claims
EasyJet's self-service compensation portal defaults to the EC261 framework even for UK261-eligible flights, may not always calculate the full amount for claims by £130–£170 per passenger on medium-haul routes from UK airports.
Common rejection wording: 'extraordinary circumstances relating to severe weather/ATC restrictions' — used even when the actual cause was a knock-on delay from a previous flight (which is explicitly NOT extraordinary under the Sturgeon ruling).
EasyJet may offer 'goodwill vouchers' of £50–£100 instead of the statutory cash amount. These offers are not legally equivalent and passengers who accept them may affect their statutory entitlement.
When claims are escalated to the UK CAA, EasyJet response time varies. Claims are often resolved without court proceedings..
SkyVolo Approach
How We Handle EasyJet Differently
We submit directly to EasyJet's legal department, bypassing the consumer portal entirely. We correctly identify UK261 vs EC261 jurisdiction based on departure airport, ensuring you receive the right amount. For UK routes, we always claim under UK261 (£520 maximum, not the EC261 €600 equivalent). If EasyJet rejects or offers a voucher, we escalate directly to the UK CAA's Alternative Dispute Resolution scheme — EasyJet's CAA ADR process is available for escalation.
02Common EasyJet Disruptions
Disruption patterns specific to EasyJet — and what each one means for your claim.
Flight delays (3hr+)
More common during summer peak on busy routesEligible under UK261/EC261 if arrival delay is 3hr+ and disruption was not genuinely extraordinary. Knock-on delays (late aircraft from previous flight) are explicitly eligible.
Cancellations (same day)
A small percentage of flights each yearEligible if notified less than 14 days before departure. EasyJet sometimes re-routes passengers onto partner flights — this does not remove your compensation right if original arrival was delayed.
Missed connections (EasyJet-to-EasyJet)
Low frequency, high claim valueOnly eligible if both flights were on a single booking. Separately-booked EasyJet flights are not covered under missed connection rules.
Denied boarding (overbooking)
Infrequent but high claim valueAlways eligible. EasyJet must offer €250/€400/€600 (or UK equivalent) plus right to care (meals, hotel) if overnight. Voluntary denied boarding is separate — only involuntary denial triggers the statutory amount.
UK CAA vs EasyJet portal (self-service pitfall)
Affects majority of UK-route claimantsNot a disruption type — a process warning. EasyJet's self-service portal is the single most common reason UK passengers receive less than they are legally owed. Always verify jurisdiction before submitting.
03Highest-Disruption Routes
Routes where EasyJet passengers commonly experience eligible disruptions. Based on general industry knowledge and regulatory information.
| Route | Disruption Notes |
|---|---|
| LTN → AGP (Luton–Málaga) | Frequently disrupted, Jun–Aug |
| LGW → NCE (Gatwick–Nice) | Elevated disruption, Jun–Aug |
| STN → PMI (Stansted–Palma) | Elevated disruption, Jul–Aug |
| MAN → PMI (Manchester–Palma) | Elevated disruption, Jul–Aug |
| LTN → DLM (Luton–Dalaman) | Elevated disruption, peak summer |
04How We Handle Your Claim
You submit your flight details
Takes a few minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your EasyJet-specific case
We submit directly to EasyJet's legal team — not their consumer portal, which is which may not always calculate the full statutory amount. For UK-departing flights, we always file under UK261 to ensure the correct sterling amount (up to £520). If EasyJet rejects within 8 weeks, we escalate to the UK CAA's ADR scheme, where EasyJet's ADR process is available for valid claims.
Submission, escalation, and payment
EasyJet payouts typically process within a few business days of approval, credited to the original booking card or via bank transfer.
05Regulation & Jurisdiction
Applies to This Airline
UK261 (UK departures) and EC261 (EU departures) — both covered
Claim time limit: 6 years (UK routes) · 2–6 years (EU routes, varies by country) from the date of your flight.
06Frequently Asked Questions
Common questions about EasyJet flight compensation claims.
My EasyJet flight was delayed from a UK airport — am I owed £520 or €600?
If your flight departed from a UK airport (LGW, LTN, STN, MAN, BHX, EDI, GLA, etc.), you are covered by UK261, not EC261. The maximum for flights over 3,500km under UK261 is £520 — not the EC261 equivalent of €600. For medium-haul (1,500–3,500km), UK261 pays £350. EasyJet's portal may default to EC261 calculations even for UK-departing flights, resulting in underpayment.
EasyJet offered me a voucher instead of cash — do I have to accept it?
No. Under EC261 and UK261, you are entitled to cash compensation. EasyJet vouchers are not a legal substitute. If you have already accepted a voucher without signing any waiver of rights, you may still be eligible to claim the statutory cash amount. If you signed a waiver as part of accepting the voucher, contact us — it's worth checking whether it affects your statutory rights — contact us to discuss your specific situation.
EasyJet said my delay was caused by 'extraordinary circumstances' — is that valid?
Not always. EasyJet uses extraordinary circumstances defences broadly, but many are successfully challenged. The most common invalid use is citing a knock-on delay (late arriving aircraft from a previous flight) — the ECJ ruled in Wallentin-Hermann that airline operational issues are not extraordinary. If EasyJet cited weather, check whether the weather actually affected your specific flight or was used as a cover for an operational issue.
What if my EasyJet flight was part of a package holiday?
EC261/UK261 rights apply to the flight component regardless of whether it was booked as part of a package. However, the package organiser (not EasyJet directly) may be the correct party to claim against under Package Travel Regulations. We can advise on the correct respondent for your specific booking.
EasyJet already rejected my claim — can I still pursue it?
Yes. A rejection from EasyJet is not the end of your claim. We can escalate to the UK CAA's Alternative Dispute Resolution (ADR) scheme, which EasyJet is required to participate in. CAA ADR resolutions in favour of the passenger are binding on the airline. If ADR fails, the next step is the small claims court — we handle the full escalation path.